PENTA GAME Co., Ltd. Terms of Service

Section 1 (Purpose)

These terms of service ("Terms", "Agreement") govern the access and use of mobile games, websites, and related services (the "Service") provided by PENTA GAME Co., Ltd. ("Company", "PENTA GAME") to users ("User").

Section 2 (Definition & Effectiveness)

1. The Service does not require any separate membership registration or account creation. Instead, the Service is fundamentally accessed and run through automatic login services provided by third-party mobile platforms (such as Google Play Games Services, Apple Game Center, etc.).
2. These Terms become effective upon being posted within the Service or on the application download pages. The Company reserves the right, at its sole discretion, to modify or replace these Terms within the scope of applicable laws. Continued use of the Service after any changes constitute acceptance of the new Terms.
3. The Service is available to users of all ages. However, if a user is a minor (under 14 in South Korea, or under 13 under global standards) under applicable laws, they must review and agree to these Terms with their legal guardian (such as parents). Any unauthorized purchase made by a minor without guardian consent shall be subject to Section 7 (Refund Policy) and applicable regulations.

Section 3 (Third-Party Services & Accounts)

1. The Company may provide links to third-party websites or integrate third-party applications (MMPs, advertisement network SDKs, etc.) that the Company does not own or control. Your use of such third-party integrations is governed by their respective terms and privacy policies.
2. The User acknowledges and agrees that they shall have no ownership or other property interest in any account linked to or created within the Service. The Company may suspend, terminate, modify, or delete any account at any time for any reason or no reason, with or without notice.

Section 4 (Service Use & Data Management)

1. The Company does not directly collect, manage, or store your gameplay data (level, progress, purchased items, etc.) on its own servers. Your game progress is stored and managed within your personal platform cloud accounts (Google Drive app data, Apple iCloud, etc.).
2. The User can manually or automatically back up and secure current game progress to their cloud account using 'Save' and 'Load' menus provided within the Service. Logging into the identical platform account will enable continuation of play on a different or newly installed device.
3. The Company is not liable for, and is under no obligation to recover, any data loss, data initialization, or progress reset resulting from:
   • Uninstalling the app or switching devices without utilizing the in-game 'Save' feature.
   • Logging out of, losing, or deleting your platform accounts (Google, Apple ID).
   • System failures, transient server downtime, policy changes, or cloud storage limits of the platform operators (Google, Apple).
   • Unstable network environments, offline play, or failures to sync with the cloud correctly.
4. The Company may utilize third-party analytics tools (MMPs, etc.) for product improvement and ad attribution analysis. These tools collect and process anonymous device data directly on their respective systems.

Section 5 (Advertisements & Rewarded Ad Services)

1. To provide the Service free of charge and ensure stable operations, the Company may display advertisements (banners, interstitials, rewarded ads, etc.) within the Service. Using the Service constitutes consent to such ad displays.
2. Rewarded ads grant in-game currencies, items, or temporary buffs only when the ad display is completed and a completion signal is successfully received by the Company's integrated ad SDKs. No compensation will be given for ad failures caused by unstable user network, device errors, or temporary downtime on the ad platform's end (AdMob, Pangle, etc.).
3. [Ad-Removal Package Terms] Purchasing a commercial 'Ad-removal (Ad-free)' package removes permanent banner ads and forced interstitial ads. However, 'Rewarded Ads' that users voluntarily choose to watch for extra in-game benefits will remain active and still require ad completion to claim rewards.
4. If a user attempts to bypass ad viewing to receive rewards through unauthorized methods (ad-blockers, VPN bypasses, package manipulation, etc.), the Company reserves the right to retrieve rewards or restrict access to the Service.

Section 6 (Virtual Goods & In-App Purchases)

1. Virtual currencies ("Virtual Money") or items ("Virtual Goods") purchased within the Service are handled and billed entirely by mobile storefront billing systems (Google Play Store, Apple App Store). Store billing policies govern transaction records and receipts.
2. Purchased Virtual Money and Virtual Goods carry no monetary value, cannot be exchanged for real cash, physical goods, or real-world services, and are non-transferable.
3. If the Company suspends or terminates a User account in accordance with these Terms, all remaining virtual goods and currencies held within the account will be forfeited with no refunds or compensations.

Section 7 (Refund Policy)

1. The User may request a purchase withdrawal (refund) for virtual goods or currency purchased with cash within the last 7 days, provided they remain **completely unused**. Refunds are restricted if any portion of the purchase, or promotional bonus items delivered together, has been consumed or used. Consumable goods or instant-activation subscriptions (such as 30-day ad-free passes) are ineligible for refunds upon activation.
2. In-game items or currencies received as promotional gifts cannot be refunded or exchanged for cash.
3. Since PENTA GAME does not maintain a user billing database or direct transaction systems, the Company cannot execute direct wire/cash refunds. All refund processing must be initiated and handled through the respective storefront customer support (iOS users must request refunds directly through Apple Customer Support).
4. If purchased virtual goods or currencies contain critical defects or failures to deliver, the User may request a refund within 3 months of purchase, or within 30 days from the date they discovered (or could have discovered) the defect, whichever comes first.

Section 8 (User Conduct & Restrictions)

The User agrees not to perform any of the following actions while using the Service:

1. Modifying the client software, or utilizing hacks, cheats, macros, or unofficial programs.
2. Disrupting, degrading, or negatively affecting other users' experience or overwhelming the Service servers.
3. Collecting personal data of other users, or intimidating, stalking, threatening, or harassing others.
4. Exploiting purchase cancellation processes or system bugs to obtain items unfairly.
5. Infringing third-party intellectual property, privacy, publicity, or other proprietary rights.

Section 9 (Intellectual Property)

All logos, designs, text, graphics, graphics files, and other assets contained in the Service are owned by PENTA GAME or its licensors, protected by copyright and intellectual property laws. Utilizing proprietary assets, framing logos, reverse-engineering client programs, or attempting to build competitive services based on our IP is strictly prohibited without the Company's express written consent.

Section 10 (Disclaimer & Limitation of Liability)

1. The Service and all content are provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind. The Company does not warrant that the Service will be secure, uninterrupted, or immediately corrected of errors.
2. To the maximum extent permitted by law, PENTA GAME is not liable for any special, indirect, incidental, exemplary, or consequential damages resulting from your use of the Service.
3. The Company's total liability under any legal theory is limited to the actual amount paid by the User to PENTA GAME. The User agrees to indemnify and hold PENTA GAME harmless against any damages or legal costs arising from their violation of these Terms.

Section 11 (Governing Law & Jurisdiction)

This Agreement shall be governed and construed in accordance with the laws of Seoul, Republic of Korea, without giving effect to conflicts of laws principles. Any legal disputes arising from the Service shall be submitted to the competent jurisdiction under applicable procedural laws.

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